Privacy Policy

1. About this policy

This Privacy Policy explains how Pearl Singles handles personal information when you browse the website, create or publish a profile, use connection features, purchase services, submit a matchmaking request or contact support.

Some features are public and others require an account. The information used can therefore depend on how you use Pearl Singles.

2. Information we may collect

Depending on the feature you use, information may include:

• Account information: name, username, email address, login information and account identifiers.
• Profile information: age or date-of-birth information where requested, gender, country/location information, relationship preferences, occupation, story/about information, photographs and other details you choose to provide.
• Contact information: telephone, WhatsApp number or email where you provide them for account, connection, payment or support purposes.
• Activity information: profile publishing status, interests, connection records, unlocked contacts, Boost/Featured status and related service activity.
• Transaction information: orders, service purchased, price, currency, payment status and transaction references.
• Support and matchmaking information: enquiry messages, urgency, replies and information submitted through personal matchmaking requests.
• Technical information: IP address, browser/device information, cookies, security logs and basic usage information generated when the website is used.

3. How we use information

We may use information to:

• create, operate and secure your account;
• display and manage profiles you choose to publish;
• provide discovery, search, matching, interest and connection features;
• process and verify orders and activate paid services;
• provide Boost, Featured and Contact Unlock services;
• respond to enquiries and personal matchmaking requests;
• send service messages such as account, payment, support or profile-related notifications;
• moderate content, investigate reports and protect members and the platform;
• measure and improve website performance, reliability and conversion;
• comply with legal obligations and protect legitimate business and user interests.

4. Public profile information

Pearl Singles is designed around profile discovery. Information placed on an active public profile can be visible to people browsing the service, including guests where public browsing is enabled. This can include your profile photograph, display name, age, country/location and other profile details you choose to publish.

Do not place passwords, financial information, identification numbers, home addresses or other highly sensitive information in your public profile story or photographs.

5. Payments and transaction data

Paid services can be processed through WooCommerce and connected payment providers. Pearl Singles may store order details such as the service purchased, amount, currency, payment status and transaction reference needed to confirm or support a purchase.

Payment providers may collect payment credentials directly on their own systems or interfaces. Pearl Singles does not need to store full bank-card credentials merely to confirm an order. Your payment provider's own privacy terms may also apply to information it processes.

6. Enquiries and support conversations

Guests and members can submit enquiries. We may retain the name, email address, optional WhatsApp number, urgency, subject, message and replies so our team can respond and keep a useful support history. Logged-in members may be able to view their support conversation in My Enquiries.

7. When information may be shared

We do not need to sell your private contact details in order to operate Pearl Singles. Information may, however, be handled by service providers that help us run the platform—for example hosting, email delivery, analytics, security, payment processing and other infrastructure providers.

We may also disclose information where reasonably necessary to comply with law, enforce our terms, prevent fraud or abuse, investigate safety concerns, or protect Pearl Singles, its members or others.

Where a paid Contact Unlock or similar connection feature makes contact information available, the information displayed is provided as part of that member-facing feature.

8. Cookies and similar technologies

Pearl Singles may use cookies and local browser storage to keep you signed in, remember preferences, secure sessions, support checkout, measure performance and improve the website. Some connected services may set their own cookies where required for their function.

You can control cookies through your browser, although disabling essential cookies can prevent account, checkout or other features from working correctly.

9. How long information is kept

We keep information for as long as reasonably needed to provide the service, maintain account and transaction records, resolve disputes, support safety and fraud prevention, meet legal/accounting requirements and protect the integrity of the platform. Different categories of information can have different retention periods.

When information is no longer needed, we may delete, anonymize or securely archive it as appropriate.

10. Your choices and privacy rights

You can update many profile details through your Pearl Singles account. You may also contact us to ask about access, correction or deletion of personal information associated with you, subject to identity verification and any information we are required or permitted to retain.

Depending on where you live, local privacy law may provide additional rights concerning personal information. We will assess applicable requests according to the laws and operational requirements relevant to the request.

11. Security and dating safety

We use reasonable administrative and technical measures intended to protect the information handled by Pearl Singles. No website or transmission method can guarantee absolute security.

Members should also protect themselves: use a strong password, do not send money to people you have only met online, do not share passwords or financial credentials, meet in safe public settings when appropriate and report suspicious activity to Pearl Singles support.

12. Children

Pearl Singles is intended for adults. People who are not legally old enough to use an adult dating or matchmaking service in their location should not create an account or profile.

13. International use and service providers

Pearl Singles serves users across multiple countries and can use hosting, payment, email or technology providers located in other jurisdictions. As a result, information may be processed outside the country where you live, subject to the safeguards and legal requirements applicable to the service involved.

14. Changes to this policy

We may update this policy as Pearl Singles changes. When we make material changes, we can update the date shown at the top of this page and provide additional notice where appropriate.